SUPPORT MENTAL ARRAY GAMES


	Q: The game I installed won't run. What can I do about it? A: Games on this site require the latest version of DirectX to be installed. Generally it's always good to have the latest version of DirectX installed on your computer. DirectX is available free from here Another tip is to upgrade your video-card and soundcard drivers to the latest versions. Otherwise, be sure to check the system requirements for the particular game you downloaded and see that the computer you're using meets those requirements. Q: I'm thinking about buying a game, but what if I my hard drive crashes and I lose it? Do I have to repay? A: No! If your hard drive crashes, or you format your hard drive, or you upgrade to Windows XP, it is very possible that when you re-download and re-install the game it will still be the full version. The first thing to do is download the latest version of the game. After you have done this, and you notice that it is not the full version email support@mentalarray.com Q: Where is my registration code? A: If you clicked the buy now button,you should receive your registration code by email within 30 mins of purchase (note normally it arrives within 5 mins) if you have not received the code then email support@mentalarray.com with your order number. If you did not receive an email shortly after purchase, it is very likely that a simple typo was made when the email address was entered. Please contact support department and tell us your name, the product you purchased, date you purchased the product, the first 8 digits of the serial number sent to you. We will look up your order and send you your Registration Code. We will also change your email address for our records. Q: I'm having sound problems, can you help? A: Many older soundcards aren't fully compatible with Microsoft DirectX. Usually, simply updating your soundcard drivers will fix any strange sound problems you may encounter. Check with your manufacturer (or your soundcard manufacturer's web site) for the latest drivers. Q: I'm having lockup or crashing problems, can you help? A: If you experience any lockups or crashes, make sure that you have the latest DirectX drivers for your video and audio hardware. Most problems can be fixed by installing DirectX 9 but some manufactures have newer drivers than those included with DirectX 9c. Be sure to contact the specific manufacture for your hardware for the latest drivers. Also be sure to reboot your computer before playing after a crash. Often times, without a reboot, the problem may lie in memory and will occur again.